"I used to subscribe to your service. I think it's great.

But I cancelled it because you would bill me if I hadn't rented any movies or had any movies out during a billing period.

If you would only charge me on months I rented something or had movies out, I would re-subscribe to your service immediately.

Otherwise, I would rather spend more for rentals at Blockbuster and not be charged for something I didn't use, because it would work out to less in the long run.

I just rented Shrek, Blow, Legally Blonde, Final Fantasy and Swordfish this weekend. I also bought Tomb Raider. I might not rent another movie for 2 months. Maybe 1, maybe 4. Who knows. But I know what I paid for these rentals and the price won't go up each month I don't rent anything.

I hope you'll seriously consider my request.

Thanks for listening.

Jim Roepcke"