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Email problems with site5.com

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Posted

4/20/2008; 1:33 PM by Jim Roepcke

Last Modified

4/20/2008; 8:18 PM by Jim Roepcke

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If you've recently sent me email and not received a response, please resend it to (mylastname) at mac.com where (mylastname) is roepcke.

I suspect my ISP is having mail problems. Looking into it.

Update: Here's the chat log from my live-chat with site5.com support. I'm really happy they offer live assistance. The first time I used it I had a much quicker response and better service. The log has been anonymized to protect the support representative. I'm not sure what timezone this log is in...

(3:02:35) Jim Roepcke: E-mail sent to my domain is not getting to me. Why?

(3:02:38) SYSTEM: Please wait for a site operator to respond.
(3:08:38) SYSTEM: Please wait for a site operator to respond.
(3:14:40) SYSTEM: Please wait for a site operator to respond.
(3:20:40) SYSTEM: Please wait for a site operator to respond.
(3:20:40) SYSTEM: Please wait for a site operator to respond.
(3:21:49) support.rep: Hello Jim.
(3:24:19) support.rep: How can I assist you ?
(3:29:26) Jim Roepcke: Hello. My domain roepcke.com is not responding on backstage, and I can't get into its webmail, and no email sent to my domain is getting to me
(3:30:57) support.rep: I apologize for the inconvenience caused, the server is facing few load issues and we are working on this at the moment.
(3:31:24) Jim Roepcke: I think this has been going on for a couple of days
(3:35:11) Jim Roepcke: can you provide any more detail as to what the load issue is caused by, and when this will be fixed?
(3:35:41) support.rep: We are working on this currently and will update you shortly.
(3:35:58) Jim Roepcke: ok
(3:38:11) support.rep: We are restarting all the services as the server is not resonding.
(3:38:35) Jim Roepcke: ok
(4:01:41) Jim Roepcke: is there any new information about the state of the server/services?
(4:42:55) Jim Roepcke: is everything fixed yet?
(6:16:01) SYSTEM: Chat session has been inactive for 20 seconds and has expired.
(6:16:01) SYSTEM: Visitor has left chat.

It seems that mail is back up and running, but I'm guessing it'll take a day or two for bounced emails to make it to me. At least, I hope they bounced and didn't get lost by site5's mail server. If the support rep had been more informative maybe I would know.

Replies

	RE: Email problems with site5.com ( 4/21/2008 by Pierre Bernard )
	Jim, I am with site5 myself (houdah.com is hosted on their clotho server).

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